Set the usual call time
Choose the day and time Rosie calls each week, see the next calls, and pause or resume.
Setting up a participant does not schedule any calls by itself. Once they are set up, choose a usual time and Rosie calls every week at that time.
Set a usual time
Choose the person from the menu, then select Manage and the Schedule tab.
Under Change future calls (or Set a usual time the first time), choose the Day and the time.
The page tells you which hours are open, for example "Available between 14:00 and 16:59 local." Those are the days and hours you chose for them in the setup, and calls also stay between 8 a.m. and 8 p.m. their time.
Check the preview of the next calls, then select Save usual time.
Upcoming calls lists the next few dates, and Home shows the next one.
Tip: Times are always shown in the participant's own time zone, which is written at the top of the tab. If you live somewhere else, keep that in mind when you choose.
Change the time
Choose a new day or time under Change future calls and select Save usual time. Calls already on the way are not affected; the change applies from the next call.
Pause and resume
- To take a break, for a trip or a hospital stay, select Pause calls. The page shows "Calls are paused." and nothing is dialed until you resume.
- To start again, select Resume at this time.
You can also pause and resume from Home, with Pause next to the next session.
Good to know
Why can't I set a time yet? The usual time can only be set once you have confirmed that they agreed to be called. If you see "Confirm that June agreed to be called before you set a usual time.", finish the last setup step first.
Why won't my time save? The time has to fall inside the days and hours you chose for them in the setup. When Calling window is available, edit its days and hours on the same page, review the next three calls and confirm before saving. Selecting a new schedule day adds it to that draft window.
Can calls happen more than once a week? Weekly is the standard choice. When the Frequency selector is available, you can choose every day, weekdays, every week, every other week or chosen days. You can also set a start date; for every-other-week calls, this determines which week is on. Review Next three calls if saved, confirm the change and select Save call schedule. These full controls are available on the dev site today.